Best Rate Guarantee
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Terms & Conditions and Claims Processing Requirement:
The booking must be made via www.bestwestern.com for the Best Available Rate.
Affinity, Association, Group, Corporate, Negotiated, Packages and Wholesale rates are not applicable. Rates part of a travel package, which includes more than hotel accommodations do not qualify.
If a lower Internet rate is found, Best Western will honor the competing rate (under the terms and conditions) and provide a 10% discount for each night of the reservation. If, in the meantime, the lower rate has become available in the Best Western system this rate will be applied and the 10% discount will not apply.
In order to receive the lower rate and discount, the guest must have a confirmed reservation from the Best Western website with a Best Western system confirmation number.
The competing rate on another web site must be for the same hotel, dates, room type, number of guests, currency, payment requirements and must be publicly viewable and bookable via the Internet at the time the claim is reviewed by a Customer Service Specialist.
A viewable rate means that the general public can view the rate on the web site. A bookable rate means that the rate is available and can be reserved online.
If the reservation is made within 48 hours of arrival, the guarantee will not apply.
The guest does not have to book a room on the competing website. They only need to prove the validity of the claim based on the terms of the policy.
The Lowest Rate Guarantee does not apply to websites that do not reveal the hotel name and location such as: Priceline and Hotwire.
GCCI points or airline miles will be awarded based on the rate actually paid by the guest at check-out.
The "rate" comparison will be determined using the same price and/or tax policy.
A claim must be received by BWI within 48 hours after making the original reservation on www.bestwestern.com.
The Best Western Low Rate GUARANTEED! Claim Form (link to the claim form you are setting up) must be submitted on www.bestwestern.com or you must telephone Best Western's Customer Service Department at: 1-800-528-1238. Outside of North America, please call your local worldwide reservations office for assistance. No written claims will be accepted.
Best Western's Customer Service Specialists have the sole right and discretion to determine the validity of any claim. They will validate that the claim meets all Terms, Conditions, and Claims Processing requirements.
For a multiple night stay, the total room cost for the stay will be evaluated in determining whether the other web site has a lower rate.
Upon validation of the claim, the Customer Service Specialist will send an email or other communication to you that include the reservation confirmation number, a file tracking number for the claim and the new rate you will be charged. (If you have not received a confirmation within 48 hours of submitting a claim, you may contact our Customer Service department by phone to check the status of your claim.).
If, for any reason, the lower rate is not honored at the hotel, you must call the Customer Service department within 30 days of the conclusion of your stay and provide the file tracking number for your claim. The Customer Service Specialist will request your checkout folio from the hotel. Upon validation of the checkout folio, you will receive a refund check for the rate difference. Void where prohibited by law.